The Golden Rule — treat others as you would like others to treat you — is well intentioned in that it asks us to extend fairness and respect to others. But the outcomes are not necessarily good.
The problem is that it is based on a fundamentally flawed assumption.
The assumption that you want what I want, that fairness and respect mean for you what they mean for me. And this is rarely true. This is particularly relevant given the evils caused by the racism and the violence we’re seeing these days.
It is so easy to fall into the trap of assuming my way is the right way, and then to treat others as I think I should, without taking into account what they want. This is dangerous because it can make them feel disrespected and I might end up resenting the fact that they are being unappreciative of my efforts.
And we don’t have to go halfway across the world to make a difference. This applies to how we treat people at work, at home, on the streets, and in social media. Lest we come across as jerks, we want to be careful NOT to treat others like we would like them to treat us, unless we’re sure that is what they really want.
Never assume you know what others want. The alternative is to practice empathy.
The golden art of putting ourselves in their shoes to figure out how they would like to be treated. And we will probably be surprised by how much that can differ from what we expected to be appropriate.
If we are going to build a more fair, generous and compassionate world, we’re going to need a better rule. Here’s an iteration:
THE GOLDEN RULE 2.0
Treat others as THEY would like to be treated.
Have you heard of a technique that helps with tedious tasks and stressful situations?
One that can be practised at any time, in any place, and by anyone, including children?
In this tough time, it is natural to experience unpleasant moments.
This tale helps us appreciate that these moments can also play a meaningful role. If only…
Disclaimer: I am NOT a medical doctor and this is NOT medical advice.
This post is about specific activities we can do to help us cope with the fear, uncertainty and undesired consequences of this crisis, especially for those of us confined to our homes.
I am sharing a one-pager with activities we can practice in different areas of our lives. Regular practice will prove to keep us in the best possible condition to cope with this crisis.
I designed this for you to download
and use as a checklist or cheatsheet
to keep us in check during this time.
You will notice I use the term “emotional fitness”. Just like physical fitness is the condition that allows us to perform physical activities, such as sports, emotional fitness is the condition that allows us to use our emotional intelligence so as to live fully.
I feel most of this is easier understood than done, but I’d love to know your thoughts and questions.
Darrell is a polite, handsome man, who had little luck meeting people and making friends. He didn’t get why and it was frustrating. I first met Darrell during his final months in prison — a few of robberies and a bad temper had got him into trouble.
But Darrell is one of the few who manage to overcome the nasty effects of jail time. He decided to change. And he did. What didn’t change was the way people reacted to him. It seemed as though everyone knew his past. Then he figured out why.
And it had nothing to do with his past.
People won’t figure out your past by looking at you.
But they’ll read your present in just a glance.
People won’t figure out your past by looking at you.But they’ll read your present in just a glance.It was actually quite obvious and he felt stupid for not figuring it out earlier. Back in the day, Darrell had the side of his neck tattooed with the universal “F*** YOU”. It was small but nonetheless LOUD!
He had it for so long, he no longer noticed it — Gosh, I no longer noticed it and I hadn’t known him for that long. But for people who didn’t know him it was a big thing. Obviously! It automatically kept everyone away, giving him no chance to interact.
So Darrell covered it with a new tattoo. And the next time we met… he was smiling.
Don’t be surprised at the way people react to you
when your face is telling them just how you feel.
We might not have tattoos on our neck, but our facial expression and body language are tattoos we carry around always. They provide universal information before we speak. The way you look, move and talk are the first signals other people pick up.
In the art of human relations, this is nothing new. However, we’re not always aware of how we read these signs automatically (and sometimes unconsciously) and how others do too.
There’s never a second chance to leave a first good impression.
Do you sometimes feel a bit concerned about leaving the right impression or little uneasy when meeting people for the first time? I do. But think about it: other people do too. Chances are they’re busy thinking about themselves, not about you!
So before I step in, I make a conscious decision to step away from this trap, and think: These are people, not monsters. And they’re in the same situation as me.
If you’d like people to walk away thinking: “Well, that was pleasant. Seems like a nice person. What conviction!” here’s a tip:
Your best business card is YOU. Make sure you look the way you want others to see you. Stand tall. Radiate determination and serenity with every step. Smile. Make eye contact. Smile. Speak with a clear, confident voice. Smile.
Love to hear what you do to leave a lasting first good impression?
Today I read a post on LinkedIn written by John Ford about the difference between sympathy and empathy. I decided to comment on it, but the amount of text seems to be limited. So I wrote this post instead.
Words matter. Agreeing on what words mean matters more.
The Ancient Greek words for sympathy and empathy (which then found their way into Latin) can provide insight into to their meaning today.
They have a common root, the “pathy” part. It derives from the Greek word “pathos” (πάθος), which means “pain, suffering, passion”.
Prefixed to the root are conjunctions: “sym” meaning “with” (from “sun”, σύν) and “em” meaning “in” (from “en”, ἐν). This adds up to:
Sympathy is “pain with”: to feel the pain with someone.
Empathy is “pain in”: to feel the pain in someone.
Sympathy, in its positive understanding, means we identify with the person’s pain because we’ve experienced the same or a similar situation.
Empathy takes it up a notch: we feel the person’s pain, even though we do not personally relate to their situation. In other words:
Sympathy is putting yourself in someone’s shoes and feeling:
“I know what it’s like, mine feel the same.”
Empathy is putting yourself in someone’s shoes and feeling:
“I don’t know what it’s like, mine feel nothing like that. But I relate to how they make you feel.”
Empathy is priceless when we’re incapable of identifying with the person, for instance, when people do things we could never picture ourselves doing.
Empathy allows us to connect with them by identifying with their feelings and emotions, even though we consider their actions and behavior unacceptable.
Whether a direct report, a manager, a colleague, a friend or a partner, giving constructive feedback is a crucial element of our relationships.
How you give feedback
determines how it is received.
I moderate constructive feedback sessions for teams and their leaders, and some patterns prove to be more effective than others. Here’s a set of keys that unlock the doors for constructive feedback to be well received.
Download and discuss them with those you give feedback to.
What matters most
isn’t what you say, it’s what they hear.
So by all means, I’d love to hear your constructive feedback.
Last week I attended the 3rd Hola Barcelona Cocktail, an event organized by Barcelona Global to welcome new international professionals arriving in Barcelona.
The purpose is to strengthen the relationship between Barcelonians by birth and Barcelonians by choice. It was lovely. I met wonderful people and conversations were great, which got me thinking: What makes small talk interesting?
The topic is important, but not everything — you can have a pointless conversation about a great topic! The key is HOW we talk.
Make small talk SMART:
Supportive, Meaningful, Authentic, Refreshing, and Tasteful
But, is small talk really that important? After all, it’s just chit-chat, right? Or not? Is there a connection between small talk and other areas of our life?
As a team effectiveness trainer, I often join teams for social events after the training. And for 4 years now I’ve been looking for a connection between the quality of small talk and people’s professional and personal fulfillment. I’ve found one:
Effective leaders and teams engage in smart small talk.
There’s a chance I’m seeing what I want to see, which begs the question: Is there scientific evidence to support my findings? I did some digging and there is.
For instance, Judith E. Glaser has coined the term “Conversational Intelligence” or “C-IQ”, a person’s ability to connect with others through conversations and to jointly think innovatively, empathetically, creatively and strategically.
So small talk is not just a chit-chat. Smart small talk does make a difference!
Here’s an experiment to spice up conversations at your next event:
- Step One: Identify interesting angles to the conversation, relevant aspects or perspectives that are being overlooked.
- Step Two: Ask a politely provocative question. This will accomplish two things: you’ll get people’s attention and you’ll spark openings for more meaningful dialogue.
- Step Three: Pick a positive message. This is important because you want to contribute to the conversation in meaningful way.
Easy to remember: Angle + Question + Message.
What do you do to keep the small talk smart?